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How do I go about
placing an order with
you?
If you want to place an
order for a standard garment (in standard
color, size, trim click email me and place
your order. I will send you an invoice
via PayPal that you can pay with your credit
card. If you want to order a custom
garment, email us at
info@maggieheirlooms.com to submit your information for
your custom design quote.
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Do you have any
recommendations
from previous customers that you can give
me?
Yes, click here
to see the comments some of my customers
have made.
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How long does it take to receive a garment
or item from you?Since most of my items are
custom made for you, usually you should
allow between 2 to 8 weeks from finalization
of your order until the time it is finished.
More complex designs take closer to the8
weeks than simple designs.
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Can I get swatches
of the fabrics to choose from?
You can order up to 5
swatches for $5.00. The swatch charge is
applied to any item ordered.
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I have a photo of
a garment from a magazine or catalog.
Can you recreate the garment for me?
Usually yes, but sometimes
no. I would have to see the design
first before answering the question.
Copyrighted designs will not be reproduced
for legal reasons.
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What about
pricing... how do you compare to what I
would buy in a store?
It depends... If you are
referring to an upscale boutique store, my
prices would be approximately 25% less.
If you are referring to a discount store, my
prices would be higher because my garments
are custom made by hand, not assembly line
produced for a cheaper product.
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How do I
send my
measurements to you?
Please
click
here to print a page for collecting your
measurements then
click
here to compare them to my standard
measurements. You may choose a size that
is closest to your child's measurements then
specify if you want any of the standard
measurements changed to fit your child
better.
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Can you
measure my
child for a perfect fit?
Yes, I can meet with you
for a custom measurement consultation at a
rate of $50 per hour plus travel expenses.
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Can I supply my
own fabric for my garment?
You may use your own
fabrics if they meet my approval and you
send the correct amount.
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How do I
pay for
my order?
You can pay with your
credit card through my PayPal account or use
your PayPal account if you have one.
Personal checks and Money Orders are also
accepted.
Personal checks must clear before your order
will be shipped.
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Do I give you a
deposit or in full on order?
All
garments
are paid in full on order and shipped out
within a 6-8 weeks unless we notify you of a
delay. Orders will be
shipped only after full payment is received.
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Do you
charge for
shipping?
Yes, I add only the cost
of a box and the exact UPS, USPS or FEDEX
charges are to your final bill.
Hint: If you ship USPS Priority Mail, boxes
are free! Also if your order totals over
$150 your order ships free!
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What is your return policy?
Since your garment was
made especially for your order, we do not
take returns. If there is a problem
with your garment, see the next question on
warranty.
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What kind of warranty do you offer
on your garments?
If there is a problem with
your garment when you receive it in the
mail, please email immediately and we will
work out the problem. I stand behind
every garment that I make and will make sure
that you are happy with your purchase and
that
the garment you ordered is up to the
specifications stated in the description on
this website and on the Helenschildrensshop.com website.
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How do I contact
you with changes or more information on my
order?
For more information on our heirloom garments, please contact us
by email at:
info@maggieheirlooms.com
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